Grievance Details
Complaint Data to be displayed by Portfolio Managers
Data for the month ending: 31st March, 2025
Received from
Pending at the end of last month
Received
Resolved
Total Pending
Pending Complaints > 3 Months
Average Resolution time*
(in days)
(in days)
Directly from Investor
NIL
NIL
NIL
NIL
NIL
NIL
SEBI (Score)
NIL
NIL
NIL
NIL
NIL
NIL
Other Sources
(if any)
(if any)
NIL
NIL
NIL
NIL
NIL
NIL
Grand Total
NIL
NIL
NIL
NIL
NIL
NIL
*Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
Trend of monthly disposal of complaints
Period
Previous month
Received
Resolved
Total Pending
April, 2024
NIL
NIL
NIL
NIL
May, 2024
NIL
NIL
NIL
NIL
June, 2024
NIL
NIL
NIL
NIL
July, 2024
NIL
NIL
NIL
NIL
August, 2024
NIL
NIL
NIL
NIL
September, 2024
NIL
NIL
NIL
NIL
October, 2024
NIL
NIL
NIL
NIL
November, 2024
NIL
NIL
NIL
NIL
December, 2024
NIL
NIL
NIL
NIL
January, 2025
NIL
NIL
NIL
NIL
February, 2025
NIL
NIL
NIL
NIL
March, 2025
NIL
NIL
NIL
NIL
Grand Total
NIL
NIL
NIL
NIL
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
Year
Carried forward from previous yr.
Received
Resolved
Pending
2018-2019
NIL
NIL
NIL
NIL
2019-2020
NIL
NIL
NIL
NIL
2020-2021
NIL
NIL
NIL
NIL
2021-2022
NIL
NIL
NIL
NIL
2022-2023
NIL
NIL
NIL
NIL
2023-2024
NIL
NIL
NIL
NIL
Grand Total
NIL
NIL
NIL
NIL
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.
#Inclusive of complaints pending as on the last day of the year.
Escalation Matrix
Details of designation
Contact Person Name
Address where the physical address location
Contact No.
Email-ID
Working hours when complainant can call
Customer Care
Vinay Kambli
304, 3rd Floor, Hubtown Solaris, N. S. Phadke Marg, Near Flyover Bridge, Andheri East, Mumbai- 400069
9920358403
vinay.kambli@fortcapital.in
9.30am to 6.00pm
Head of Customer Care
Purva Sawant
8169293822
purva.sawant@fortcapital.in
9.00am to 5.30pm
Compliance Officer
Nidhi Kaji
9769259297
nidhi@fortcapital.in
9.30am to 6.00pm
CEO
Swapnil Shah
9892366361
swapnilshah@fortcapital.in
10.00am to 5.00pm
Principal Officer
Swapnil Shah
9892366361
swapnilshah@fortcapital.in
10.00am to 5.00pm
Fort Capital Investment Advisory Pvt. Ltd © 2024 All rights reserved
Fort Capital Investment Advisory Pvt. Ltd © 2024 All rights reserved
About Fort Capital
Fort Capital is an agile Asset Management Firm. We believe in having skin in the game. This means that our family office is also a client, invested in the same funds as our clients. We are committed to achieving superior risk-adjusted returns, and we believe that our long history of prudence and rigor has helped us to achieve this goal.
For direct client on-boarding please contact +91 22 61596161
For direct client on-boarding please contact +91 22 61596161